Main sections of this document

1. General provisions

• The website of Balkan Hidroagregat.
• Purpose of this document: to protect users' rights when their personal data is processed

2. Data we collect

• What we collect:
  • Contact details (name, email, telephone, company name, drawings of parts you attach)
  • Technical information (IP address, cookies, analytics data)

3. Purposes of processing

• Handling orders and enquiries
• Sending commercial offers
• Improving the website through analytics
• Fulfilling contractual obligations

4. How we handle your data

• We process data only with the user's consent
• We do not pass data to third parties without permission
• We use data only for the stated purposes

5. Your rights

• Access to your personal data
• Correction or deletion of your data
• Withdrawal of consent by email: privacy@bha.rs

6. Technical safeguards

• Encryption of data in transit (SSL certificate)
• Regular updates of our security systems
• Restricted employee access to personal data

7. Cookies

• Analytics cookies are set only after you give consent
• Consent is requested on your first visit and lasts 12 months
• You can change your choice at any time — see “Cookie settings” at the bottom of the page
• Use of the Google Analytics service

8. Final provisions

• How changes are made (a new version is published on the website)
• Contact details for enquiries

Withdrawing consent

You may withdraw your consent by sending a request to privacy@bha.rs marked "Withdrawal of personal data consent". Processing of your data stops within 3 working days.

Data sharing

We do not pass personal data to third parties, except:

• Where required by law (upon an official request)
• When working with payment systems (solely to process transactions)